The following terms and conditions apply to orders for the purchase of print artworks item(s) that come in the physical form under the licence right “FIN Collection”.
All orders will be dispatched within 3 business days of receiving your payment. Item(s) are delivered in secure packaging that is designed to protect works of art. Delivery is free to any country. You will be notified of the delivery date when the item(s) are dispatched. Please note that delivery is by a third-party carrier, therefore we cannot be held responsible for delays caused by the postal system. If your goods fail to arrive, please contact us.
Estimated transit time is 2-5 business days.
Please note that the transit time is an estimation, local variations may occur. Unfortunately we are unable to speed up the transit time.
Important – If you order from outside the EU customs zone:
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. Local tax and import handling fees will be charged to you by the courier service when ordering to a country outside of the EU customs zone. FIN is not responsible for these charges. These fees are paid to your local carrier or government and are not collected by FIN, and thus cannot be refunded. Please contact your local tax authorities for questions regarding import taxes. These charges are not refundable when returning items. Customs processing may take extra time to have your order delivered. We do not offer duty free shopping so you will be unable to reclaim any VAT from your purchase.
Cancellation and Returns
We offer a 15-day return policy which begins from the date you receive your order (only for the item(s) under the licence “FIN Collection”). Any unwanted goods should reach us undamaged, within this period. This will not affect your statutory rights. Once the returned item(s) has/have been received by us we will refund the value of the goods. The refund will be processed within 14 days. The cost of return-shipping will not be refunded.
If you have any questions about your order, please feel free to contact us at firstname.lastname@example.org.